The Museum has put health and safety protocols and operational modifications in place to enable visitors to return to play and learn with us. These include safe physical distancing and PPE protocols, reduced admission and exhibit capacity, timed entry and contactless interactions. Here's what you'll want to know to prepare for your visit.
Guest & Staff Health
How can I prepare my child for changes at the Museum?
We encourage grownups to let children know what to expect before their visit. We’ve created a story that lets them know how they can play safely at LICM. With reduced capacity and changes to some exhibits in place, we encourage you to manage expectations by focusing on the total Museum experience rather than specific exhibits or activities.
How can children maintain safe distancing?
LICM added visual reminders—floor stickers and signs—to remind everyone to practice safe distancing. In areas of the Museum where this is difficult, access will be limited to one group at a time to eliminate congestion and cross traffic patterns.
Are masks required?
Yes, all staff and guests over the age of 24 months are required to wear face masks that cover the nose and mouth while on Museum property as per New York State Executive Order. The CDC recommends that children 2 and older wear face masks to prevent the spread of the virus. The CDC does not currently recommend the use of face shields as a substitute for masks.
As COVID -19 cases rise in the region, the Museum has expanded its Friendly Hours program, designed to support families with children who have disabilities. During Friendly Hours, the Museum makes building accommodations including sound and lighting adjustments. These bi-monthly, free visitation hours are ideal for children with disabilities who are medically unable to tolerate a facemask. Learn more and register for Friendly Hours at www.licm.org/licm4all.
We know it can be difficult for a child to keep a mask on their face. We’ve prepared a video with tips and fun activities to prepare your children for mask wearing in public places.
Will you have masks available for visitors?
All visitors are expected to bring their own masks. A limited number of replacement masks will be available at the Check-in area.
Will my temperature be taken?
Yes, both staff and visitors will have their temperatures checked using a touchless thermometer before entering the building. If a guest has a temperature over 100.4°F or any respiratory symptoms (cough and shortness of breath), they will be able to change their admission tickets for another day. Staff members with a temperature over 100.4°F will not enter the Museum and will return home.
Do I need to bring hand sanitizer?
There are 15 hand sanitizer stations located throughout the Museum, and you are welcome to use your own sanitizer. Remember, the best way to prevent germ spread is to wash your hands frequently. Guests are encouraged to wash their hands once per hour during their visit. Signs around the Museum remind visitors of cleaning practices.
Are you improving the air quality in the building?
Our HVAC system has been upgraded with medical-grade air filters (MERV-13), which trap ultra-fine particles.
What have you done to improve cleaning practices?
We elevated our efforts to provide a clean and safe environment. We are using cleaning and disinfecting products that are recommended by the Centers for Disease Control and Prevention (CDC) and registered with the Environmental Protection Agency (EPA).
Staff are disinfecting high-touch surfaces and components throughout the day with industry-grade, environmentally-friendly sanitizing solution. These spaces include buttons, handrails, benches, seats, doorknobs and table and countertops.
We have multiple sets of removable exhibit props (including but not limited to KEVA planks, pattern flower petals, hammers, and bubble wands) that are removed and replaced throughout the day after cleaning and disinfecting. These items are cleaned again after the Museum has closed.
We invested in an electrostatic disinfectant sprayer, which combines specialized disinfectant with high-pressured air and an electric charge to wrap disinfectant evenly and coat all types of surfaces.
How frequently will you deep clean the Museum?
A professional cleaning service comes in after hours to handle heavy cleaning. All floors are mopped and vacuumed, restrooms are re-cleaned and all surfaces are sanitized to reset the Museum for a new day of play.
How do you sanitize the water in H2Oh! water play area?
Ultraviolet (UV) disinfection is used in the treatment of the water play area in Our Backyard.
Are the bathrooms open and how often are they cleaned?
Bathrooms are open with social distancing requirements in place. Bathrooms are cleaned throughout the day by our staff matron.
Is there anything I should do?
Please place items that have been in a child’s mouth immediately into the designated “Yucky Toy Bags” available in every exhibit gallery so they can be cleaned and sanitized.
If an area needs attention, we encourage our visitors to let staff promptly know so we can take care of it right away.
Please wash hands every hour and make use of hand sanitizer stations located throughout the Museum.
Admission & Ticketing Protocols
What days/hours are the Museum open?
The Museum is currently open on a modified schedule: Thursday-Sunday from 10 a.m. – 3 p.m., with some exceptions during school break weeks or national holidays. See our calendar for upcoming hour adjustments and program information.
How do I get tickets?
Tickets should be purchased (non-Members) or reserved (Members) at licm.org/tickets prior to your visit. Purchase or reserve tickets early to avoid admission disappointment due to admission capacity restrictions.
The first entry slot of every day (10 a.m.) is available for Members only. Non-members will be able to purchase tickets for timed entry beginning at 11 a.m.
You will receive your electronic tickets via email, which will be scanned for entrance into the Museum.
How will you limit capacity?
LICM is open at 25% capacity as per County and State regulations. We will increase capacity if government regulations change and if we feel this is the safe option.
What is timed ticketing?
Specific arrival times have been implemented to maintain admission flow. The first entry slot of every day (10 a.m.) is available for Members only.
How much time does my ticket allow?
You may enter at your designated time and stay to play as long as you wish for the rest of the day.
What if I arrive late for my timed ticket?
There is no penalty for arriving after your appointed time. We kindly request Members reserve tickets only for days they plan to visit to ensure everyone in our community has an opportunity to visit.
Can I reserve a TotSpot timeslot?
TotSpot is now available on a first-come, first-served basis for all visitors at a reduced capacity.
Can I leave the Museum and return the same day?
Yes. Any time after your designated arrival time, you may leave and return as you wish until closing. See licm.org/calendar for each day's closing time, typically 3 p.m. unless it is an extended hours day.
How do I redeem a library pass?
Library passes are redeemed at our Box Office. You do not need to purchase or reserve online tickets with a library pass. Have a question about visiting with a Library Pass? Email firstname.lastname@example.org for the fastest response.
Can I receive admission from an ACM or ASTC partner?
Visitors who qualify for ASTC reciprocity or ACM Travel Passport benefits coming to LICM must show a valid membership card from their museum, a state-issued photo ID and will be required to complete a health questionnaire when obtaining tickets at the Box Office. LICM members who qualify for ASTC reciprocity or ACM Travel Passport benefits should call museums they wish to visit in advance to find out if restrictions are in place and if operating schedule has changed.
Will my membership be extended?
When we closed our doors in March, LICM immediately announced that expiration dates for all memberships would be extended to compensate for the time the Museum was closed. All memberships were put on pause as of March 13, 2020. So, if you had two months left on your membership on March 13, two months were added on your membership from our re-opening date of September 3. Our membership database has been updated to reflect new expiration dates.
If you would like to support the Museum by keeping your original renewal date and donating the extension time (or a portion of the extension time) back to the Museum, please contact our membership department at email@example.com. These gifts to the Museum are greatly appreciated!
Do I need to reserve my free tickets in advance?
To maintain admission flow, all visitors, including members, must reserve tickets online for a specific entry time. There is no fee to reserve tickets online. While members can choose any entry time, the first entry hour of every day (10 a.m.) is reserved exclusively for members.
Am I limited to a certain number of visits?
No. Members may visit as many times per year as they would like. We kindly request Members reserve tickets only for days they plan to visit to ensure everyone in our community has an opportunity to visit.
Building & Exhibit Changes
Is there a new entry and exit point?
The Museum designated its West Doors, also known as the “small parking lot” side, for visitor entrance. All visitors exit through the East Doors near Our Backyard, the Cradle of Aviation and the “large parking lot.”
Are any exhibits closed?
For health and safety considerations at this time, the following exhibits will be temporarily closed: Climb-it and Sandy Island.
Will any exhibits change?
Portions of some exhibits are temporarily closed: The Radio Room (Communications Gallery), Reactable Room (Sound Showers) and Everything & the Kitchen Sink (Sound Showers).
TotSpot, our gallery for children under 4, has reduced capacity to provide enhanced physical distancing for young children.
Costumes, fabric toys and books have been temporarily removed from all galleries.
Is the Theater open?
The Theater is currently closed for renovations and will reopen in 2021.
Is the cafeteria available?
Seating capacity is reduced to allow for physical distancing. Vending machines will be available with sanitizers added to all equipment. Additional tables have been added outdoors to accommodate families.
Is there signage about physical distancing and changes to the Museum?
Yes, visitors can see new signs around the Museum to provide reminders about enhanced cleaning and safety protocols, wayfinding guidelines (one way pathways, etc.) and exhibit modifications. Signs also remind guests to wash hands frequently throughout their visit.
Can I bring my stroller inside?
Yes. Please note, lockers in the coatroom are not available.
Are the water fountains available?
Water fountains are not available at this time. We encourage you to bring your own water. Water is available for purchase in the cafeteria and Museum Store.
Will the Museum Store be open?
The Museum Store will be open during the Museum’s open hours; physical distancing and reduced capacity restrictions are in place.
Programs and Events
Have workshops returned?
Kids in the Kitchen continues virtually on Fridays at 11:30 a.m. on Facebook. You can see more than 30 video recipes here. Story + ART takes place most Thursdays on site at 11:30 a.m. Upcoming programs can be seen on licm.org/calendar.
Have Friendly Hours returned?
Yes, Friendly Hours are back. Please see licm.org/licm4all for the latest information.
Can I schedule a group visit for my school, scouts, or birthday party?
Yes. Please submit the appropriate inquiry and we will work with you to coordinate your group visit: Scouts Birthdays Field Trips Outreaches
Can I rent space in the Museum?
Yes. From families of learning pods looking for learning studio space to work or play time in TotSpot on the days we are closed, to corporate team building events, we are available for rentals. Contact MuseumRental@licm.org for more information.